Updated Legal Documents
Data protection law is changing and on 25th May the General Data Protection Regulation, known as GDPR comes into effect. GDPR imposes additional obligations on organisations and give you extra rights around how you data is used.
We want you to know that Jaguar Land Rover respects the information we hold on you and that we take the security of your information very seriously.
Please read the below Legal Documents that have been updated to inform you on the data we hold on you, what we do with that data, who we share you data with and your rights under GDPR.
Terms And Conditions of Registration and Use
Jaguar Land Rover respects the information we hold on you and that we take the security of your information very seriously.
Please read the terms below (the "Agreement") which inform you of the data we hold, what we do with that data, who we share your data with and your rights under UK data protection legislation.
Terms And Conditions of Registration and Use, Updated On: 18/07/2023
TOPIx Terms and Conditions of Registration and Use
These terms and conditions govern your access to the Jaguar Land Rover Limited TOPIx Online Repair Maintenance Information website www.topix.landrover.jlrext.com (the "Website"), and your use of any technical information and services accessed on it (the "Materials"). By purchasing access or in any manner logging on to or using the Website, you agree to be bound by these Terms and Conditions of Registration and Use, together with any matters duly drawn to your attention via the Website during your subscription.
This Agreement is between you, if an individual, your company, or business ("You" or "Your") and Jaguar Land Rover Limited (“JLR”).
This Agreement can be terminated by either party by giving 1 week’s prior written notice to the other party. The service may be withdrawn at any time without notice in case of misuse.
The following conditions must be met:
You are the duly authorised owner principal or manager of an independent automotive service or repair business working on your own behalf or as a duly incorporated partnership or corporate body, directly or indirectly qualifying for lawful access to repair and maintenance information;
You will fully and accurately complete the online registration form and submit to JLR. You warrant the accuracy and will be responsible for any loss or damage arising from any inaccuracies.
Once you have completed and submitted your registration form and JLR has approved the form and completed the registration process, you will have access to a username / password to enable you to access the Website. JLR reserves the right to refuse to register users or to decline applications. Each username / password is unique to a registered user. It is your responsibility to keep your username / password secure at all times and to not divulge such details to any other party. You will be liable for all transactions and costs incurred on the Website under your username. JLR cannot be held liable for any losses you suffer or incur as a result of your failure to keep your username / password secure. If any of your details change (for example your surname or company name) you must promptly re-register such details on the Website by following the required process.
Conditions of Use
Except as specifically permitted in these terms, no portion of the information on this Website may be reproduced in any form or by any means without prior written permission from JLR. The service is provided for your use only, you may not grant any use or access by any other party. Any third party who seeks any right of access or use of the information must complete their own registration.
Breach of this term may lead to immediate suspension of your access to the Website and/or termination of this Agreement. Any unused Credit Balance will be retained by JLR by way of damages in respect of any loss that JLR suffers as a result of your breach of this clause. Any surplus exceeding the damages due will be refunded to you.
This Website may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this Website or using it to obtain products not properly ordered and fully paid for.
Users may not interrupt or attempt to interrupt the operation of this Website in any way or send unsolicited email messages ('Spam') to or through this Website or otherwise harass the site owner, provider, or other users.
Subject to your continued compliance with these terms and conditions, and other matters duly notified via the Website, we grant to you a non-exclusive, non-transferable, limited right to access, use, display and listen to this Website and the information, images, sounds, and text (the “Materials”). We authorise you to view the Materials on this Website, and download those Materials expressly made available for downloading by us, only for your personal use and/or in the course of your eligible business, for the repair and maintenance of JLR vehicles, and no other commercial purposes. This authorisation is not a transfer of title to or in the Materials or copies of the Materials, and is subject to the following restrictions:
You must retain, on all copies of the Materials downloaded, all copyright branding and other proprietary notices contained in the Materials;
You may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and/or
You must not transfer the Materials to any other person.
Access to the Materials is intended to supply information to be used when you undertake repair or servicing work of JLR vehicles. This work should only be carried out by trained, fully qualified automotive technicians with up-to-date skills. Where a special tool is referred to in the Materials, it is essential that this tool is used for proper repairs. JLR will not be liable for any losses you incur or suffer, because of your failure to comply with this requirement.
Vehicle Conversions Disclaimer
The Materials are supplied for the service and repair of JLR vehicles. Any person registering on the Website, with the intention of modifying JLR vehicles, agrees to the following:
The warranty for the design, materials and construction of any modification and its effects are the sole and entire liability of the modifier and must be for a period at least equal to the applicable JLR warranty.
Furthermore, any modified vehicle must comply with the European General Product Safety Directive 2001/95/EC (as amended periodically).
In addition to the above, users of the Website further agree to indemnify and hold harmless JLR from all claims by any third party for any cost or loss (including any consequential damages) arising from their modifications. The user shall be liable for any product liability (whether for death, personal injury, or property damage) arising from any modification to a JLR vehicle or component made by the user or any of its agents.
This Website (including, without limitation, all content, software, functions, services, materials, and information made available, described on this Website, or accessed by means thereof), and any marketing or promotional activities or any other item or service provided via this Website ("ancillary service"), is provided on an "as is," "as available" basis. Use of this Website and any ancillary service is at your own risk.
Neither JLR nor any of its officers, directors, employees, representatives, agents, parent companies, subsidiaries, or affiliates makes any representation or warranty of any kind, express or implied, as to the operation or use of this Website, or (save to the extent compulsory under applicable laws) as to the information, content, or materials included on the Website. To the full extent permissible under applicable law, we disclaim all warranties, express or implied, including, but not limited to, express or implied warranties of satisfactory quality and fitness for a particular purpose, title, compatibility, security of information, accuracy, non-infringement, or arising from course of dealing or course of performance relating to the operation or use of this Website.
JLR provides the Website for informational, reprogramming and diagnostic purposes only. It is your responsibility, as an experienced repairer or servicer of JLR vehicles, to satisfy yourself as to the suitability and apparent accuracy of the information you have downloaded from the Website and the way you use that information.
Save as provided below, JLR disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of or in any way related to any errors in or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors; any third party websites or content therein directly or indirectly accessed through hot links in this site, including but not limited to any errors in or omissions there from; the unavailability of this site or any portion thereof; your use of this site, or; your use of any equipment or software in connection with this Website.
To the full extent permissible under applicable law, neither Jaguar Land Rover Limited nor any of its officers, directors, employees, representatives, agents, parent companies, subsidiaries, or affiliates will be liable for any damages of any kind, including, but not limited to, actual, direct, indirect, incidental, punitive, or consequential damages, or damages that may arise from the use of, or the inability to use, this Website or Materials or information contained on or available through this Website, whether the Materials are provided by us or a third party. Jaguar Land Rover Limited does not seek to exclude liability for personal injury or death arising from its breach of any strict liability in negligence or strict statutory liability.
Copyright © 2023 Jaguar Land Rover Limited. ALL RIGHTS RESERVED. All text, images, graphics, animation, videos, music, sounds, software, and other materials on this Website are subject to the copyrights and other intellectual property rights of Jaguar Land Rover Limited, its affiliated companies and its licensors. Jaguar Land Rover Limited own the copyrights in the selection, coordination, and arrangement of the materials on this Website. Save where expressly agreed by JLR to the contrary (e.g. with respect to data republishers), these Materials may not be copied for commercial use or distribution, nor may these Materials be modified or reposted to other sites.
All trademarks displayed on this Website are subject to the trademark rights of Jaguar Land Rover Limited, or are used under agreement by Jaguar Land Rover Limited. These trademarks include, but are not limited to, product brand names, vehicle model names, slogans, and logos and emblems. The unauthorised use of any trademark displayed on this site is strictly prohibited. ALL RIGHTS RESERVED.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising hereunder shall be exclusively subject to the jurisdiction of the English Courts.
Advice from Customer Service Representatives
Although our customer service representatives endeavour to provide you with appropriate advice and suggestions, no such advice or suggestions, whether given orally or in writing, will create any warranty of any kind.
Accuracy & Completeness
Although we intend that information contained on this Website, including, without limitation, product descriptions and prices, be current, accurate, complete, and reliable, we make no warranty or representation that this is or will be the case with respect to any such information, and assume no liability if this is not the case. Any typographical, photographic, or other error in any information contained on this Website, including, without limitation, any product description, price, or the terms of offer of a product, is subject to correction and verification by us.
Harmful Effects of Use/Downloads
We do not warrant or represent that this Website or any e-mail sent from us, is or will be free of any viruses or other harmful components, and we do not make any representations or warranties of any kind regarding the consequences of downloading any software, information, or materials from this Website. You assume full responsibility and risk of loss resulting from your downloading or use of any software, information, or materials accessed through or obtained by means of this Website.
Product & Service Availability in Foreign Countries
This Website may contain references or cross references to JLR products or services that are not available in every country.
We are not responsible for examining or evaluating, and in no way make any endorsement, warranty, or representation relating to, the content of any third-party website either affiliated to or linked from this Website, and will not be responsible or assume any liability for the actions, products, services, or content of any such other site or its related businesses. Your use, purchases and other access to such sites is at your own risk and subject to those sites' terms conditions and privacy statements.
Feedback; Confidential Information; Privacy
Please note that, except for credit card numbers, JLR does not want to receive confidential or proprietary information from you through our Website. Any non-personal information or material sent to JLR will be deemed NOT to be confidential. By sending JLR any non-personal information or material, you grant JLR an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that JLR is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless:
you grant us permission to do so;
we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or
we are required to do so by law.
We carefully guard the security of personal information submitted to us via this Website and login requires an encrypted password. As part of JLR’s on-line purchasing process we use industry-standard encryption technology, additionally some applications, such as the Diagnostic Device Agent (DDA), are also protected by the Oauth2 authentication. Therefore, you can use our Website with confidence. Please note, however, that no one can guarantee complete security.
We reserve the right to terminate or suspend your access to all or any part of this Website at any time and from time to time for any reason. In the event of any such termination, any limitations on our liability or that of any of our officers, directors, employees, representatives, agents, parent companies, subsidiaries, or affiliates set forth herein shall continue to apply.
We may amend, modify, delete, or otherwise change any information, component, or page now or hereinafter contained or displayed on this Website, including, without limitation, any prices, product descriptions, terms, warranties, or these Terms and and Conditions of Registration and Use, at any time and from time to time without notice. Such amends, modifications, deletions or changes will be effective immediately upon posting on this Website (except with respect to orders placed and accepted by JLR prior to the time of posting, in which event the terms and conditions in effect at the time the order was placed shall apply). If such changes are not acceptable to the subscriber, they shall not be obliged to place any further orders or subscriptions and may terminate upon 1 weeks’ notice to JLR (see Delete My Account link on the Website) .
If any provision of these Terms and Conditions of Registration and Use or of any other page found on this Website is held invalid or unenforceable, in whole or in part, by competent authorities in any jurisdiction, such provision shall, as to such jurisdiction only, be deemed severable and ineffective to the extent of such invalidity or unenforceability and shall not affect the validity or enforceability of any remaining provisions.
These Terms and Conditions of Registration and Use set forth or referred to in other pages of this Website constitute the entire understanding and agreement between you and Jaguar Land Rover Limited on use of the TOPIx services.
Who We Are:
When we refer to ‘Jaguar Land Rover’, ‘JLR’ ‘we’ ‘our’ or ‘us’ in this Privacy Notice, we refer to: Jaguar Land Rover Ltd, whose registered office is at: Abbey Road, Whitley, Coventry CV3 4LF, and whose registered number is: 1672070.
If you want to find out more about the Jaguar Land Rover Group, please view our corporate website at https://www.jaguarlandrover.com/.
What this Privacy Notice covers:
This Privacy Notice explains how we use personal data in connection with Jaguar Land Rover TOPIx (Technical Online Production Exchange). TOPIx is a technical and diagnostic resources website owned and maintained by Jaguar Land Rover committed to providing the most reliable technical and diagnostic information available. This Privacy Statement describes the way that this website collects and handles the personal information and informs you of your data protection rights.
The central administration is managed in the United Kingdom by Jaguar Land Rover Ltd.
Jaguar Land Rover respects the privacy of every individual whose personal information is processed as part of this service.
What information we collect:
We ask that you only share with us the personal data that is connected to your diagnostics and repair activity and is strictly necessary to allow for the full investigation of concerns you raise.
Depending on the nature of your use of TOPIx this service captures the following types of personal data:
(i) your name, company, company address, country and e-mail address. We also ask you to nominate a username and password to identify yourself on the website. We ask you to provide minimal personal information on the registration form. Where you have chosen a password that enables you to access any personalized area in a Jaguar Land Rover website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
(ii) payment details if purchasing a subscription. When you send personal information such as credit card numbers or telephone numbers to the Jaguar Land Rover TOPIx website, we use "Secure Socket Layers" or SSL to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals.
(iii) an online identifier - TOPIx uses two types of cookies; session cookies and persistent cookies:
· Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site.
· Persistent cookies are stored on a user's device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. These cookies allow us to distinguish you from other users of the website which helps us provide you with a good experience when you browse our website.
It is essential for cookies to be enabled for TOPIx to function and therefore users can only continue to use TOPIx if they give consent for cookies to be used. If you decide to block cookies, this will prevent you from reaching the home page, logging in to your account, searching for vehicles and viewing documents.
(iv) your IP address - this is a number assigned to your computer whenever you are surfing the web which allows you to access our website.
(v) information about your visit from the computer you use to access our site. The information includes the following:
· The date, time and duration of a visit to our website.
· How many and which pages you visit.
· Your Internet domain name (this might be your internet service provider such as www.aol.com or your place of work e.g., www.bbc.co.uk)
· The Internet browser you use (e.g., Chrome or Firefox) and your computer's operating system (e.g. Windows 10).
· The site you were on before you linked to this Jaguar Land Rover website (e.g., Yahoo, if you found us using a search engine).
(vi) Our website uses Pixel Tags to optimize the screen layout. They are not used to obtain user specific information. When corresponding with you via HTML capable e-mail, we may use 'format sensing' technology, which allows pixel tags to let us know whether you received and opened our e-mail.
(vii) We track workflow activities stored against the VIN (Vehicle Identification Number), which may include a user ID, date, a description of vehicle issues, diagnosis, technical support requests and VIN workflow.
(viii) We collect vehicle health records and diagnostic trouble codes Over the Air (OTA) which are displayed in TOPIx against the VIN.
What happens to your data: The data is used to grant Authorized Repairers and Independent Operators access to TOPIx, and to ensure the users are service technicians or interested visitors looking at diagnostics, repair and maintenance information (RMI) and to return applicable information for the user’s market.
Your data may be shared with our network of retailers, authorised repairers and where relevant our importers network (together our “retail network”), so as to be able to fulfil requests for goods, services, etc, and for assessment, to be able to enhance the quality of the services you obtain when interacting with our Retail Network.
Where we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.
Your contact data is used for sending information about the website and related activities such as;
· to fulfil and deliver an order for goods or services such as a service information or diagnostics subscription
· respond to your comments or requests for information or technical support
· to make the user experience more customer friendly
· contact you, if necessary, in the course of processing or shipping an order for products or services
· generate site analytics that improve our site layout, content, product offerings and services
· to contact you in the event of misuse of the system and breach of Terms & Conditions.
Your session logs are used to;
· Return any outstanding campaigns against a given VIN.
· Structure our pages so that the information most frequently visited is easier to find.
· Return and filter the appropriate Diagnostic, or Repair and Maintenance Information (RMI) for the vehicle being repaired
· System memory of most recently viewed data
· Compile aggregate and statistical data to help in website design and to identify popular features
· Monitor website activity to improve our site and meet user requirements.
· History of Service, Diagnostics and Repair and Maintenance, creating a record against the VIN.
Lawful processing of personal information:
The main uses of your personal data and the legal grounds we rely on are:
· Contract - where our use of your personal information is necessary to perform a contract or contracts that you are a party to, or to take steps that you request before entering a contract. These contracts include agreements in relation to the use of the Website.
· Legal obligation – In the US (United States), we are required to provide a summary of site usage to the US Environmental Protection Agency and Californian Air Resource Board. This is supplied as aggregated anonymized data to satisfy the authorities that our website is available and meets the needs of the Independent Motor Traders.
· Legitimate interests – where there is no legal requirement to provide a confidential reporting process, we do so as part of a series of measures to manage compliance with legal, regulatory or ethical requirements or standards.
Sharing Your Information: The Jaguar Land Rover TOPIx website does not sell, rent, share or otherwise provide any of your personally identifiable information to anyone other than for site analytics as described above and to process your credit card transaction.
The Jaguar Land Rover TOPIx website will not disclose your personal information, without notice, unless permitted to do so by law.
Site metrics for the Jaguar Land Rover TOPIx website may be shared with other Jaguar Land Rover websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information.
How long is your data kept: We will keep your personal data for as long as we need it to provide this service, to investigate the reports that are made and to maintain appropriate records. We may also maintain data to comply with our legal obligations, respond to queries and resolve any disputes and to meet our legitimate interests. We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.
How to Access or Correct Your Information: This website has a page that displays details of your user profile. Once you are logged on you will be able to view and update information held about you in the TOPIx database.
Contacting Us: If you have any questions or comments concerning the Jaguar Land Rover TOPIx website or have any questions regarding the contents of this website, please contact our Retailer Helpdesk:
Tel: 0800 0280837* or 0845 2301714
(*Dial using UK code if calling from outside UK. Standard ISD charges apply.)
Tel:+44 2035648520 Australia
Tel:4008810170 China Email:firstname.lastname@example.org
How we are regulated: For UK data protection legislation purposes, Jaguar Land Rover Automotive Ltd is registered with the Information Commissioner’s Office under registration number ZA020510.
Last Updated: [18/07/2023]